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International Flight ARRIVAL GUIDE
Customs
Every passenger or crew member of a means of transport arriving from abroad is required to fill out a Customs Declaration (CD), which currently can be filled out in a paperless manner, namely the Electronic Customs Declaration (ECD) via the link ecd.beacukai.go.id
You can fill in the Electronic Customs Declaration (ECD) 2 days before your arrival date in Indonesia and it is known that the ECD is now connected to the IMEI Registration service.
Fill in correctly and according to the steps provided until you get a QR Code. The QR code from the filling results will appear in your email or can be downloaded directly to be shown to Customs and Excise officers in the Customs Area.
The following are the requirements for completing the Electronic Customs Declaration (ECD):
1. Passport.
2. Email address.
3. Ticket or boarding pass.
4. Supporting documents related to your luggage in accordance with applicable regulations such as invoices, packing lists, doctor's certificates and others.
International Arrival
1. Upon arrival at the arrival terminal, follow the “IMMIGRATION” signage to go to the IMMIGRATION checkpoint
2. Before heading to the immigration area, you will pass through the health quarantine area, make sure you have filled out the SATUSEHAT Health Pass via the website https://sshp.kemkes.go.id/
3. Carry out the IMMIGRATION Process (VOA (Visa On Arrival) Guide can be seen in VISA ON ARRIVAL)
4. After the Immigration Process, you can go to the baggage claim area, check the information screen on the conveyor belt according to your flight.
5. If you lose your baggage, you can contact the airline staff at the Lost and Found counter.
6. Trolley facilities are available in the baggage claim area.
7. If necessary, you can use the services of a porter to help carry your luggage, at a rate of IDR 10,000/package.
8. Please remember your porter number and report any unexpected incidents
9. Carrying out Customs and Excise Process (can be seen in CUSTOMS GUIDE)
Arrival Corridor
This area is designated as a meeting point and pick-up after passengers exit the arrival terminal.
Pick-up Zone
Provided for pick-up vehicles to pick up passengers and luggage.
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